Privacy Policy

This Privacy Policy explains how SATEC and Expertpower collect, use, share, store, and protect personal information. It is structured to help you find information about our data practices quickly and easily.

Your privacy is important to us. This Privacy Policy applies to the services provided by SATEC, Expertpower, and their affiliated entities, except where otherwise stated. In this policy, these offerings are collectively referred to as the “Services.”

In this Privacy Policy:

• “We,” “our,” and “us” refer to SATEC, Expertpower, and their applicable affiliated entities.
• “You” and “your” refer to users of the Services.
• “Device” refers to any computer, server, mobile device, communication device, or other system used to access or interact with the Services.

By accessing or using the Services, you acknowledge that your personal information will be handled as described in this Privacy Policy.

Information we collect

When you access or use the Services, we may collect certain information about you. The information collected depends on how you interact with the Services and generally falls into two categories:

• Information you provide directly
• Information collected automatically

Information you provide

Some information you provide when using the Services may be personal information. Personal information is information that identifies you or can reasonably be linked to you.

Examples may include:

• Name
• Postal address
• Email address
• Telephone number
• Account information
• Electricity or energy usage data
• Information submitted through forms, surveys, or questionnaires

We use this information to provide, operate, support, and improve the Services.

By submitting personal information, you acknowledge that it will be collected and handled as described in this Privacy Policy.

Information collected automatically

When you access or use the Services, certain technical and usage information may be collected automatically.

This may include information about:

• Your browser and device
• Your IP address
• Pages or tools accessed
• Dates and times of access
• Usage patterns
• System activity and errors
• Referring websites or links

We may use this information to operate and improve the Services, analyze usage, maintain security, troubleshoot technical issues, and understand how users interact with our systems.

Cookies and similar technologies

We may use cookies, tags, and similar technologies to collect information about how users access and navigate the Services.

Cookies are small data files stored on your device. 

They may be used to:

• Maintain an active user session
• Remember preferences
• Recognize returning users
• Understand how the Services are used
• Measure website activity
• Improve functionality and content
• Support security and system performance

Where required by applicable law, non-essential cookies should only be used after the user has actively provided consent. Essential cookies may be used where necessary to provide a service requested by the user.

You can manage or disable cookies through your browser settings or, where available, through the website’s cookie preference controls. Disabling certain cookies may affect the availability or functionality of parts of the Services.

Email and electronic communications

When you contact us by email or through another electronic communication method, we may collect and retain:

• The content of your communication
• Your email address or other contact details
• Relevant account or identifying information
• Our response
• Related correspondence

We may use this information to respond to your request, provide support, maintain business records, and meet legal or regulatory requirements.

Employment and survey information

During your employment or participation in an employee-related service, we may collect information such as:

• Full name
• Email address
• Telephone number
• Professional experience
• Education
• Skills
• Objectives
• Survey and questionnaire responses

When you complete a survey or questionnaire hosted through the Services, the information you submit may be collected and stored.

Survey administration

Surveys may be administered and hosted by us. We collect the responses submitted through the Services.

Questions regarding a survey may be directed to: privacy@satec-global.com

You may also contact the manager or organization representative who enrolled you in the relevant service.

How survey information is used

We may use survey information to:

• Provide feedback
• Support organizational development
• Evaluate general trends
• Improve the relevant Services
• Produce aggregated or anonymized analyses

Aggregated or anonymized information may be made available to an employer or other authorized organization for organizational effectiveness, research, or related purposes.

The policy should clearly state whether individual survey responses can ever be viewed by an employer, manager, or third party. The current text says they are not disclosed, so this should be confirmed operationally before publication.

Sale of survey responses

We do not sell or trade personal information or identifiable survey responses.

We may share aggregated or anonymized information with authorized third parties for research, analysis, organizational development, or similar purposes, provided that the information does not identify individual users.

Children and minors

The Services are not intended for use by minors unless specifically authorized and appropriately managed by a parent, legal guardian, school, employer, or other responsible organization.

For the purposes of this Privacy Policy, a minor is a person under the age of majority in their place of residence.

We do not knowingly collect personal information from minors in circumstances where doing so is prohibited. If we become aware that personal information has been collected from a minor without an appropriate lawful basis or authorization, we may delete it.

Concerns regarding information relating to a minor may be sent to: satec@satec-global.com

How we use personal information

We may use personal information to:

• Provide and operate the Services
• Create and manage accounts
• Respond to enquiries and support requests
• Process information submitted through forms or surveys
• Monitor and improve system performance
• Personalize the user experience
• Detect and prevent fraud, misuse, or security incidents
• Maintain business and technical records
• Enforce applicable agreements and policies
• Meet legal, regulatory, and contractual obligations
• Protect our rights, property, systems, users, and personnel

The final policy should identify the applicable lawful basis for each main processing activity where required by law. Consent is only one possible lawful basis and should not be used as a blanket basis for all processing.

Sharing personal information

We may disclose personal information where reasonably necessary:

• To comply with applicable laws, regulations, court orders, subpoenas, warrants, or lawful government requests
• To protect our legal rights, property, systems, personnel, users, or business interests
• To investigate fraud, misuse, security incidents, disputes, or violations of our terms and policies
• To establish, exercise, or defend legal claims
• To service providers, contractors, and business partners that support the operation of the Services
• To affiliated entities where necessary for legitimate business operations
• As described in other applicable agreements or policies
• With your authorization
• As otherwise permitted or required by law

Service providers and contractors should only receive information necessary to perform their authorized functions and should be subject to appropriate confidentiality and data-protection obligations.

Security and storage

We use physical, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

These safeguards may include:

• Access controls and authentication
• Firewalls
• Encryption during transmission
• Secure databases and servers
• System monitoring
• Internal policies and procedures
• Restricted access based on business need

However, no method of transmission over the internet or method of electronic storage is completely secure. Although we take reasonable steps to protect personal information, we cannot guarantee absolute security.

Users should exercise caution when sending sensitive information electronically.

The current statement that information is protected by “Secure Layer technology” should be replaced with the exact security terminology used by SATEC, such as TLS encryption, only if technically verified.

Data retention

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including legal, regulatory, contractual, security, and operational requirements.

Where we intend to use personal information for a purpose materially different from the purpose for which it was collected, we will provide additional information where required by applicable law.

Your data-protection rights

Depending on your location and applicable law, you may have the right to:

• Receive information about how your personal information is used
• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Request restriction of processing
• Object to certain processing activities
• Request the transfer of personal information in a portable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with an applicable data-protection authority
• Exercise rights relating to automated decision-making and profiling

These rights may be subject to legal limitations and exceptions. The GDPR and UK GDPR recognize rights including access, rectification, erasure, restriction, objection, and data portability.

Requests may be submitted to: privacy@satec-global.com

We may request additional information to verify your identity before acting on a request.

Requests to delete or stop using information

To request deletion of personal information or object to certain processing activities, contact: privacy@satec-global.com

We will review and respond to requests in accordance with applicable law. A request to delete information may not always be granted where retention is required for legal, regulatory, contractual, security, or legitimate business purposes.

International data transfers

If personal information is transferred to or processed in a country other than the country in which it was collected, we will use appropriate safeguards where required by applicable law.

This section is missing from the original policy and should be added if SATEC or its service providers process information across national borders.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When material changes are made, we may provide notice through the Services or by another appropriate method. The updated Privacy Policy will indicate the date on which it became effective.

We encourage users to review this page periodically.

Continued use of the Services after an update does not necessarily constitute valid consent to all new processing activities. Where consent or another specific notice is legally required, it should be obtained separately.

Questions or comments

Questions, comments, or requests relating to this Privacy Policy may be sent to: privacy@satec-global.com

For general enquiries, you may also contact: satec@satec-global.com