Our Solutions
Billing & Revenue Metering
Multi-Tenant Utility Billing
Accurate billing across complex properties
Commercial properties—including shopping centers, office buildings, hospitals, campuses, and mixed-use facilities—often have multiple tenants, changing occupancy, and complex billing arrangements.
Accurate utility billing depends on reliable consumption data for each tenant, clear allocation of shared usage, and a consistent process for turning meter data into transparent, verifiable bills.
A. Up-to-Date tenant records by property
Tenants in commercial properties change frequently. Billing must begin and end on the correct dates to ensure accurate charges and reduce the risk of disputes.
Solution: SATEC’s Expertpower energy management platform centralizes tenant and billing information, allowing records to be updated quickly and synchronized with ERP systems.
B. Demand and power factor surcharge management
Each tenant has a distinct energy consumption profile, shaped by the equipment in use and periods of peak demand.
Factors that may affect utility charges include:
- Loads that lower the overall power factor
- Maximum demand during the billing period
These conditions can increase the utility bill issued to the property manager. In some cases, one tenant may contribute disproportionately to a demand or power factor surcharge.
Solution: SATEC meters and Expertpower provide visibility into the tenants and measured circuits contributing to these charges. This allows property managers to allocate surcharges more accurately, rather than absorbing the full cost at the property level.
C. The energy “black hole”
In many multi-tenant properties, the total consumption billed to tenants does not fully match the utility bill received by property management. This gap may result from unallocated common-area consumption, metering inaccuracies, incorrect CT installation, equipment faults, or unrecorded usage.
The energy balance solution: SATEC’s multichannel metering and Expertpower provide a clear comparison between incoming energy and the consumption allocated to tenants and shared areas.
This helps property managers identify discrepancies, improve billing accuracy, and ensure that energy consumption is properly accounted for.
D. Multi-utility billing
Most tenants consume more than electricity. Their bills may also include water, gas, and air-conditioning usage. Managing each utility separately increases administrative work and can require multiple billing processes for the same tenant.
Solution: Using digital inputs, SATEC meters can receive pulse signals from third-party water and gas meters, allowing consumption data to be collected alongside electrical measurements. This data is then integrated into the Expertpower platform, enabling property managers to generate a single consolidated utility bill for each tenant.
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